• PrePlay is cash value stored in the barcode of tickets to events held at Metricon Stadium and can be redeemed at any food and beverage outlet at Metricon Stadium displaying the PrePlay logo on the date of the event for which the ticket was issued.

• PrePlay is non-refundable and cannot be redeemed for cash.

• The value stored in each ticket EXPIRES at the end of the event for which such ticket was issued. This means that PrePlay may only be used as payment toward the cost of food and beverage purchased at Metricon Stadium for the event stated on the ticket.

• If a ticket containing PrePlay is lost or misplaced, the PrePlay value will not be refunded or replaced. We urge you to keep all tickets with PrePlay in your possession once you enter Metricon Stadium and throughout the event. Subject to any statutory rights of refund (including, without limitation the provisions of the Australian Consumer Law), if an event takes place then generally there is no right to a refund or exchange, including where a ticket holder cannot attend because of adverse weather conditions.

• PrePlay value cannot be accumulated over time. Each PrePlay ticket carries value ONLY for use during the event at Metricon Stadium that is indicated on the ticket. Once the ticket has been fully redeemed, there is no value left. If you purchase an item for less than the full value stored on the ticket, you will not receive the difference back in cash. However, the value remaining may be applied toward any additional purchases until the end of the event for which the ticket was issued. Any unused stored value remaining on the ticket at the end of such event will be forfeited, and, by participating in the PrePlay program, you agree that you will not have any claim for any such unused stored value.

• You may use more than one ticket containing PrePlay to pay for a transaction. However, if you purchase an item for a price that is less than the combined stored value, you will not receive the difference back in cash but the value remaining may be applied toward any additional purchases until the end of the event for which the ticket was issued. Any unused stored value remaining on the ticket at the end of such event will be forfeited, and, by participating in the PrePlay program, you agree that you will not have any claim for any such unused stored value.

• The barcode is necessary for PrePlay to be redeemed. If the barcode on the ticket is defaced, destroyed or missing, you will not be able to redeem the PrePlay stored in the ticket and you will not be entitled to a replacement ticket or refund.

• In order to redeem the value stored in the ticket, you must have the ticket in your possession and present it at time of payment. It is not possible to use PrePlay if you do not have your ticket with you.

• If you sell tickets containing PrePlay or transfer tickets electronically, the PrePlay benefit WILL transfer to the new recipient. You should inform the buyer or the person to whom you transfer tickets that the ticket has stored value that can be redeemed at any Metricon Stadium food and beverage outlet displaying the PrePlay logo during event for which the ticket was issued. Please remind the buyer or other transferee that the stored value on the ticket expires at the end of the event for which the ticket was issued.

• Roving vendors selling food, beverage or other items at Metricon Stadium are not able to accept PrePlay.

• Although GCFC Pty Ltd maintains its utmost ability to ensure arrangements are of the highest standards, information, prices, products and outlets are subject to change. Services provided in conjunction with tickets, packages, events or other PrePlay services are rendered by suppliers acting as independent contractors and not as agents or employees of GCFC Pty Ltd. GCFC Pty Ltd is not responsible for any changes in prices and products and therefore GCFC Pty Ltd does not accept liability for the acts, omissions, cancellations, or defaults of those providing services in connection to packages, tickets or any other product supplied by GCFC Pty Ltd. Further GCFC Pty Ltd does not accept liability for any injury, loss, delay, additional expenses or cancellations/changes which are beyond the control of GCFC Pty Ltd.

• GCFC Pty Ltd shall not be held responsible for the delivery results of tickets mailed, expressed delivered or couriered.

• Occasionally, events are cancelled or postponed due to weather conditions or other situations which may affect the performers, staff or audience. If an event is cancelled, please contact Ticketmaster for information on receiving a refund. Unless indicated otherwise in relation to a particular event, if an event is cancelled or rescheduled, the PrePlay value will automatically transfer to the rescheduled event or, if the ticket holder is unable to attend the rescheduled event or the event is not rescheduled, a refund will be issued. Contact Ticketmaster for exact instructions if an event is cancelled or rescheduled. Please make sure to include/provide your Ticketmaster order number so we can expedite your refund (if applicable). If you purchased a ticket at a ticket centre, you will need to return the ticket directly to that ticket centre. PrePlay value will not be refunded or exchanged at the Event box office or Stadium outlets, all requests for a refund must be made in writing to Ticketmaster. Postage charges, Payment Processing Fee and transaction fees may be refunded on cancellation of a PrePlay ticket. It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify PrePlay ticket holders of the cancellation once we have received the relevant authorisation from the Organiser. We do not guarantee that PrePlay ticket holders will be informed of such cancellation before the date of the event. If an event is cancelled or postponed after it has commenced, PrePlay ticket holders will not have the right to exchange or receive a refund on PrePlay tickets or packaged elements.

• GCFC Pty Ltd utilises information provided by third party companies in the promotion of its services, packages and other products. All attempts have been made to ensure the accuracy of this information but GCFC Pty Ltd cannot be held responsible for any inaccuracies that arise. GCFC Pty Ltd does not accept liability in contract or in tort (actionable wrong) of any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control or which are not preventable by reasonable diligence on our part including but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.

• All prices quoted are inclusive of the Goods and Services Tax (GST).

• All trademarks and logos used herein are copyright of their respective owners.

• The above Terms and Conditions are considered supplementary and should be read in conjunction with the Ticketmaster Purchase Policy. Nothing in the PrePlay terms and conditions in any way impacts the right of Ticketmaster to take action in accordance with the terms contained in the Ticketmaster Purchase Policy.

• GCFC Pty Ltd may vary these terms and conditions at any time. Any variations become effective on posting the variation on its website. By continuing to use the site after the Terms and conditions of use have been varied you agree to be bound by the variation.